November 10, 2017
Dear Nicola, Mark, Aphra, Dave and Joe
I can't thank you enough for the fantastic job you all did sorting out my stove! After a few false starts (if only I had found you earlier) I now have the stove and mantel I wanted and the whole experience was professional and efficient from start to finish. It was actually a pleasureto have Dave and Joe in the house. They worked hard and were a good team - I am stunned by how little cleaning up I had to do - a lick of a duster here and there and that was it. Very impressed!
I now use Dave's 'reverse build' technique for the fire - 1 match everytime and a warm fire in no time at all. I have no regrets about choosing the Clearview - it is just so easy to use. I'm looking forward to winter when I can really put the stove through it's paces. My only regret is not finding you sooner.
Thank you all so much
September 2, 2017
I had a couple of companies come and give me a supply and install quotation; non of them gave me the confidence to place an order.
Then a my friend recommended 'the stove room' and she was right. Mark knew exactly was he was doing and talking about.
Mark and Dave arrived on time as promised and got straight on with the job on installing my Jotul unit.
Not much more I can add to all the excellent comments already given but just to add if are looking for a professional and friendly company, give these guys a call you wont be disappointed.
February 27, 2017
The stove room staff provided fantastic service throughout, and we're thrilled with the Rais burner and limestone surround. Mark removed the old fireplace and installed the stove while we were away and it was lovely to come home to the new stove with everything removed and cleaned up. A highly professional team and great customer service. We would certainly recommend them.
February 11, 2017
Thanks to Mark, Nicola and the team, from purchasing to installation it was all pleasant and very professional and I love my stove. Would highly recommend The Stove Room.
November 21, 2016
I am delighted with my Hobbit stove, which despite my initial worries, fits perfectly in my small Victorian-style fireplace. It looks like it's always been there! The installation team were very friendly, helpful and tidy. Many thanks.
September 23, 2016
Having got back from work after a particularly difficult day I was so pleased to see the finished job.
I’m made up with the work the Daves have done. It’s neat and they have cleaned up brilliantly. They were so friendly, informative and helpful. Both the Stovax and the hearth are lovely.
Thanks so much to you, the shop team and to the Daves. I’ll be in to buy my thermometer, wood moisture thingy – Dave #1 mentioned something else I might need. I have to say you are a great team and it’s been a pleasure to deal with you all.
I will transfer funds tonight to clear the bill.
September 23, 2016
Hi Mark and Nicola,
Thank you for such a great service. We are so happy with our new stove!
I have just transferred the balance for you
September 15, 2016
Great customer service and fantastic stoves to choose from. We wouldn't hesitate to recommend the Stove Room and have used them twice now. Tanya is very knowledgable and did everything she could to help us to organise a quick install whilst Mark ensures that the fitting and products are perfect for you. Five star!
September 14, 2016
Fantastic service from start to end. Really helpful advice in store when choosing the right stove for the room. Thereafter everything was super efficient. The fireplace and chimney all prepared and the stove fitted in less than two days, couldn't believe how tidy everything was! Stove fitted and I absolutely love it - can't recommend the stove room enough.
September 12, 2016
Thanks to all at the Stove Room and the installation team. They've done a brilliant job, were quick, clean and tidy and really helpful with getting us started.
They've been easy to deal with throughout the process, offering help and advice and were quick to respond to emails.